Q: How do I know if your company is trustworthy?
A: We're a registered company in China, verified by Alibaba, with positive customer reviews.
Q: Are you a factory or trading company ?
A: WANDI is a Group Company. We manufacture our own products such as Engine Thermostats & CV Joints and also source many other parts from reliable manufacturers to provide a wide range of high-quality products to our customers.
Q:How many years you have experience in auto parts?
A: We have 20 years of experience in the auto parts industry. Our team has extensive knowledge and expertise in the field, and we have been supplying auto parts to famous OES customers in Europe and South America.
Q: Are your products good quality?
A: we have strict quality control procedures and source from reliable manufacturers. We offer warranties on our products up to 24 months.
Q: Is all products tested before delivery?
Yes, 100% of our products undergo strict quality control procedures and are tested before shipping to ensure that they meet our high standards. We conduct multiple tests throughout the production process to ensure that our products are reliable and meet the specifications provided by our customers. We take the quality of our products very seriously, and we are committed to providing our customers with products that are of the highest quality.
Q: What Quality control and standards are applied in your factories and production lines?
A: We have strict quality control procedures in place in our factories, which comply with the ISO-9001 and IATF-16949 standards.We test every product before shipping to ensure it meets our high standards.
Q: What’s your guarantee policy?
A: Our guarantee policy varies depending on the product (12-24 Months) , but we generally offer a warranty on all our products to ensure that our customers are satisfied with their purchase. If there is a defect or problem with the product, we will work with you to find a solution, which may include repair, replacement, or refund. We take pride in the quality of our products and strive to provide excellent customer service, so you can feel confident in your purchase from WANDI.
Q: What is your sample policy?
A:We recognize that customers have the right to verify the quality before making a purchase, and we understand that not all suppliers can offer the same level of quality as WANDI. Therefore, we offer free samples to our customers, and depending on your order volume, we may even provide free shipping of the samples to your location. We are committed to ensuring that you have complete confidence in the quality of our products and that you are making the right choice.
Please contact us directly to discuss your specific needs and we will do our best to accommodate your request.
Q: Can you provide the technical CAD drawings for each spare part?
Yes, we are able to provide technical CAD drawings of each spare part upon request.
Q: Can you make products in my brand and with my packing requirements ?
A: Yes, we can manufacture products under your brand name and according to your specific packing requirements. We have experience in providing OEM/ODM services for our customers, and we can work closely with you to ensure that your branding and packaging needs are met. Please let us know your requirements, and we will provide you with a customized solution.
Q: What is the minimum order quantity (MOQ) for your products?
The MOQ for each product can vary depending on the product and your specific requirements. Please let us know which product you are interested in and the quantity you need, and we can provide you with the MOQ. But normally MOQ is 50 pieces of each part number.
Q: How about offering credit payment options like L/C or paying after shipments?
A: Yes, we have a strong financial position and can offer flexible payment terms to customers in certain countries. The more you work with WANDI, the better payment terms and services you can receive, which can give you an advantage in your market. For more details, please contact us.
Q: Can you provide examples of any famous and big auto parts brands that you have supplied for OES or aftermarket?
A: Yes, We have supplied to over 20 major OES brands in the markets of Europe, the US, and South America. However, as we adhere to a confidentiality policy, we are unable to disclose the names of these brands.
Q: Is it possible for you to develop new items if I provide a sample?
A: Yes, we can develop new items based on your sample. Our experienced R&D team can analyze the sample and work on the necessary modifications or improvements to meet your requirements. We always strive to provide customized solutions to our customers.
Q: What are your delivery terms and times?
A: We can provide different delivery terms such as EXW, FOB, CIF, CFR. The Normal delivery time is from 15-45 days depends on items quantity and stock availability.
Q: Is it possible for me to become the exclusive agent or distributor of WAND’Is products in my country?
A : Yes, we have a program to support our agents in their market, and we are open to working with exclusive agents or distributors in different countries. Please contact us for more information about becoming a agent or distributor.
